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If non-billable Release of Information (ROI) requests are draining your resources, a ChartRequest subscription can help your team manage more requests without worrying about the costs.

ChartRequest is a release of information platform that simplifies healthcare data management by streamlining access, retrieval, and sharing of medical, imaging, and billing records.

ChartRequest, as a comprehensive ROI platform, has many standout features to make the lives of medical records clerks easier. They experience newfound efficiency, improved patient care, and enhanced HIPAA compliance with every request processed.

However, high volumes of non-billable medical records requests pose a significant financial challenge. Healthcare-to-healthcare requests cannot be charged, but you still have to follow the same ROI protocols when processing billable ones.

Processing non-billable ROI transactions only increases operational costs and puts a strain on your resources but a ChartRequest subscription can solve this problem.

In this article, let’s explore the advantages of ChartRequest subscription and how it can impact your revenue.

The Challenges in Managing Medical Records

Every healthcare facility knows the challenges that come with managing patient data, whether digital or paper-based.

Protected Health Information (PHI) is regularly shared between providers, patients, and other requesters, which can be time-consuming, labor-intensive, and expensive.

The process of manually retrieving and sharing medical records is slow, prone to errors, and requires significant time and resources. According to Stanford Medicine, medical data doubles every 73 days.

Medical data’s sheer volume can be daunting, yet it’s essential for providing high-quality, personalized patient care. Increased patient data means increased demand for safer, faster, and more compliant health information exchange.

Hence, the need for efficient Health Information Management (HIM) solutions like ChartRequest. and our subscription option opens the door to partnerships for all specialties.

What is ChartRequest?

ChartRequest is a HIPAA-compliant, all-in-one ROI platform that simplifies the processes involved in sharing medical records. It eliminates manual tasks and streamlines the entire information exchange process, saving time and resources while ensuring compliance.

With ChartRequest, healthcare providers can easily request and receive patient records from other providers, patients, insurance companies, and other entities.

In addition to a ChartRequest subscription partnership, we also offer Full-Service and Self-Service partnership options. These enable organizations with a higher ratio of billable requests to offset the costs of fulfilling non-billable requests.

The importance of efficient Release of Information (ROI) cannot be overstated in the healthcare system. It affords seamless access to patient medical records, enhancing the delivery of personalized and effective patient care.

According to HealthIT, 8 out of 10  individuals who can access their medical records online find the information helpful in managing their diseases. This statistic underscores the critical role of ROI in promoting patient engagement, improving health outcomes, and ensuring a transparent and collaborative healthcare environment.

Furthermore, the effective use of ROI systems like ChartRequest alleviates administrative burdens, leading to cost savings and increased operational efficiency.

9 Key Features of a ChartRequest Subscription

ChartRequest subscription partnerships include a range of powerful features that bring a new level of efficiency and accuracy to medical records management. These features are designed to ease the administrative burden, ensure compliance with HIPAA regulations, and streamline the process of data exchange.

  1. Electronic Request and Delivery: ChartRequest subscription partnerships eliminate the use of paper-based requests and deliveries, enabling fast and secure digital exchange of medical records. This saves time and improves data integrity by reducing human errors.
  2. Automated Status Updates: With ChartRequest, every step of the ROI process is tracked and updated automatically. This transparency reduces confusion and allows for smooth coordination between all stakeholders.
  3. Efficient Audit Trails: ChartRequest provides comprehensive audit trails for all transactions, ensuring full accountability and facilitating compliance with HIPAA requirements.
  4. Secure Data Storage and Access: ChartRequest employs robust encryption technologies to ensure the security and confidentiality of all stored medical records. This feature prevents unauthorized access and protects sensitive patient data.
  5. Streamlined Billing and Payments: ChartRequest offers a seamless and transparent billing system, simplifying the process of fee collection for billable requests.
  6. User-friendly Interface: The platform provides an intuitive, user-friendly interface that makes it easy for both staff and patients to navigate and use.
  7. Integration with Existing Systems: ChartRequest can integrate with a healthcare facility’s existing EHR or EMR system, ensuring a smooth transition and minimizing disruption in daily operations.
  8. Customizable Workflow Management: ChartRequest allows users to customize workflows as per their requirements, enhancing efficiency and accommodating the unique needs of each institution.
  9. Comprehensive Reporting: ChartRequest’s reporting feature provides detailed insights and analytics that help in decision-making and strategic planning.

Billable vs. Non-Billable Requests in Healthcare

Requests for medical records can be either billable or non-billable.

A billable request requires payment from the requestor. On the other hand, requests from other healthcare providers are non-billable.

The distinction between billable and non-billable requests has significant financial implications for healthcare organizations.

Billable requests can generate revenue for the facility. Fees from this service can offset the costs incurred in terms of staff time, resources, and infrastructure.

On the other hand, non-billable requests are a revenue loss for the organization. They require the same administrative tasks without any fees involved. This can cause delays in responding to billable requests.

Ignoring or delaying non-billable requests in favor of billable ones can lead to violations of HIPAA’s Right of Access Initiative, especially if left unattended for over 30 days. Additionally, this can delay high-quality care by keeping PHI out of the hands of doctors.

ChartRequest’s subscription model simplifies billing processes for healthcare organizations. By automating fee collection and reducing administrative burdens associated with managing billable and non-billable requests, it improves financial performance and enhances operational efficiency.

Why Billable and Non-Billable Requests Exist

Billable and non-billable ROI requests in healthcare are distinguished based on the purpose of the request and who is requesting the information.

Here are the reasons for each:

1. Billable ROI

  • Third-Party Requests: These are requests from outside groups like lawyers, insurance companies, or other non-healthcare organizations.
  • For Legal and Insurance Cases: Often used in legal situations or insurance claims, including workers’ compensation or disability claims.
  • Patient Requests for Personal Records: When patients ask for their records for personal use, these requests might be billable.

2. Non-Billable ROI

  • Sharing Between Healthcare Providers: This includes sending records to other doctors or specialists for patient care.
  • For Internal Use: When records are used for things like internal audits or reviews, they are not billed.
  • Legal and Regulatory Compliance: Requests for audits or investigations by oversight agencies usually aren’t billed.

Whether an ROI is billable or not depends on why it’s requested and who’s asking for the information. Understanding this helps healthcare providers manage their costs effectively and stay in line with the rules about sharing medical information.

Understanding ChartRequest Subscription

According to a whitepaper published by the American Health Information Management Association (AHIMA), healthcare providers receive thousands of ROI requests annually.

This statistic emphasizes the significant number of ROI requests that hospitals must handle. It underscores the importance of adopting streamlined systems like a ChartRequest subscription.

Our ROI software is purpose-built to cater to the needs of healthcare organizations of all sizes, ensuring scalability and flexibility.

ChartRequest subscription partners pay a recurring fee to access a range of features. These include electronic request and delivery, automated status updates, secure data storage, and streamlined billing.

Even though non-billable requests don’t generate direct revenue, their efficient handling ensures minimal impact on organizational resources and billable request processing.

Moreover, by ensuring compliance with HIPAA’s Right of Access and providing timely service to all requestors, healthcare organizations can enhance their reputation and potentially attract more patients — indirectly contributing to their financial growth.

Benefits of ChartRequest Subscription include:

  • Seamless and efficient medical records management
  • Streamlined billing process for billable requests
  • Enhanced operational efficiency and reduced administrative burden
  • Customizable workflows to accommodate unique institution needs
  • Secure data storage and protection of sensitive patient information

How ChartRequest Subscription Impacts ROI Revenue

Healthcare organizations often grapple with billing problems when managing requests for medical records. One notable issue is missed invoices.

In the rush of handling numerous requests, paperwork can easily go astray, causing delays or even complete oversight in sending out invoices. Such failure to bill accurately and promptly can lead to missed revenue opportunities, directly impacting the organization’s financial performance.

Late invoicing can harm relationships with requesters, as they may be overwhelmed by sudden charges. This can lead to a loss of future business, impacting revenue streams.

Without an efficient system like ChartRequest, these billing problems can persist. Healthcare providers can face significant financial strain to accommodate all requests.

ChartRequest subscription partnerships streamline the billing process by automating fee collection, reducing administrative burdens, and allowing for easy tracking of payments.

The ChartRequest subscription partnership also facilitates timely billing, ensuring that organizations are not missing out on revenue opportunities.

Moreover, by providing a secure platform for electronic requests and delivery of medical records, ChartRequest subscription reduces the risk of lost paperwork and forgotten invoicing.

The subscription model offered by ChartRequest helps healthcare organizations effectively manage high volumes of non-billable, provider-to-provider requests. These requests often require extensive administrative tasks, such as verifying requester credentials and coordinating with other healthcare providers.

By automating these processes, the subscription model ensures that non-billable requests do not impose financial strain on healthcare organizations. This cost-effective solution streamlines operations and improves workflow efficiency.

Case Study: Mid Atlantic Retina and ChartRequest

Mid Atlantic Retina, a leading retina care service provider, faced significant challenges in processing a high volume of record release requests. However, the implementation of ChartRequest’s subscription model completely transformed their approach to handling these requests.

ChartRequest enabled Mid Atlantic Retina to process and release medical records in just two days, which is a fraction of the 30-day HIPAA turnaround deadlines. ChartRequest features, including electronic request and delivery, automated status updates, secure data storage, and streamlined billing, played a vital role in enhancing efficiency.

ChartRequest’s flexibility enabled Mid Atlantic Retina to tailor the solution to meet its specific requirements, enhancing the record release process.

ChartRequest’s secure platform ensured the protection of sensitive patient data, reinforcing trust and compliance. The automated system reduced errors, minimizing the risk of HIPAA violations and the associated penalties.

ChartRequest Subscription Helps Manage Billable and Non-Billable Requests

ChartRequest Subscription offers healthcare providers a robust, efficient, and cost-effective solution for managing patient data.

The subscription model eliminates upfront costs and allows for seamless and efficient medical records management, streamlined billing, and customizable workflows tailored to match the unique needs of your organization.

It not only enhances operational efficiency, but also reduces administrative burden, contributing to significant financial savings.

Moreover, the secure data storage provided by ChartRequest ensures the protection of sensitive patient information, reinforcing trust and compliance with regulatory standards.

By optimizing the handling of both billable and non-billable requests, ChartRequest allows healthcare organizations to focus on their core mission – providing quality patient care.

If you’re a healthcare provider looking to optimize your patient data management system and maximize ROI, consider adopting a ChartRequest. Book a demo today and experience first-hand how we can boost your operational efficiency.

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