“I request records and bills regularly; this is the one resource I never have to worry about. I always get my records quickly and efficiently.”
Patients
Request, Receive, Store, and Share All of Your Medical Records in One Secure Location
Create a patient account on the ChartRequest app for free.
Click “Request Medical Records”.
Enter the patient’s information and click “Submit Request”.
Once your records are available, you’ll be notified to log in and retrieve them.
Download and share your records for up to 30 days.
“I request records and bills regularly; this is the one resource I never have to worry about. I always get my records quickly and efficiently.”
“As a paralegal, this is the best platform I have used to retrieve medical records.”
“Thank you for providing exceptional service! ChartRequest is very user-friendly and has a quick turnaround time.”
“Excellent and friendly service. thank you for helping me navigate this complex process.”
“Fantastic service! they did a great job learning how to do bulk records. The best customer service I ever experienced!”
“Thank you for providing exceptional service! ChartRequest is very user-friendly and has a quick turn-a-round time.”
“Great customer service! I needed help and was helped promptly. Great place to easily get medical records.”
“Using ChartRequest frees up time from faxing and standardizes the medical record transfer process. We can then provide a better customer experience.”
“Since using ChartRequest, I have been able to streamline the entire process. No more CD-ROMs to burn or tracking of payments. The audit trail alone is worth the investment.”
ChartRequest helps both requestors and providers streamline the process of managing medical record requests by providing a secure, efficient platform to release protected health information as quickly as possible. Law professionals who choose our active retrieval service can avoid the hassle of calling, emailing, and faxing providers to follow up on requests by outsourcing their ROI needs to ChartRequest. Providers who choose our self-service option can use our platform to streamline the ROI process and ensure no request is lost or forgotten. Providers who choose our full-service option completely outsource the ROI process to the ChartRequest team, saving their staff even more time and energy throughout the release of information (ROI) process. Visit our outsourcing ROI plans webpage for a comparison between the features of these two options. Additionally, our referral management system can reduce referral leakage, promote care coordination between providers, and improve the patient experience. Our platform eases communication between providers and simplifies the process of sharing information. Still confused? Contact us here.
ChartRequest helps both requestors and providers streamline the process of managing medical record requests by providing a secure, efficient platform to release protected health information as quickly as possible. Law professionals who choose our active retrieval service can avoid the hassle of calling, emailing, and faxing providers to follow up on requests by outsourcing their ROI needs to ChartRequest. Providers who choose our self-service option can use our platform to streamline the ROI process and ensure no request is lost or forgotten. Providers who choose our full-service option completely outsource the ROI process to the ChartRequest team, saving their staff even more time and energy throughout the release of information (ROI) process. Visit our outsourcing ROI plans webpage for a comparison between the features of these two options. Additionally, our referral management system can reduce referral leakage, promote care coordination between providers, and improve the patient experience. Our platform eases communication between providers and simplifies the process of sharing information.
Yes – very much so. We utilize best-in-class security infrastructure with all communications and transfers occurring over a 128 to 256-bit SSL encryption secure connection. Our infrastructure features redundant firewall protection, redundant web application protection, DoS and DDoS mitigation, monitored intrusion detection, VPN/SSL and multi-factor authentication for server management for our infrastructure. Our hosting environment also provides protection against MITM attacks, IP spoofing, Port Scanning, and Packet Sniffing.
Yes! When you sign up as a patient, ChartRequest makes it easy to request your (or a dependent’s) medical records from your provider. With our step-by-step workflow, patients can request their medical records and receive them quickly. ChartRequest also offers a $4.99/month subscription plan for patients who would like to store their records with ChartRequest. With this plan, patients can easily share their medical records with any provider or organization. For more information, sign up as a patient today.
Our platform automatically determines the price of requested medical records based on local, state, and federal statutes. All users are charged according to the fee schedule they agreed to upon signup. Records are released for free only to healthcare providers requesting records from one another.
ChartRequest staff and our provider clients work hard to provide requested records as quickly as possible. We aim to fulfill requests to our full-service and self-service clients within 7 to 10 business days, but requests to retrieval custodian clients and providers outside our network may take longer, from 18-28 business days. When your request has been priced, you will receive a notification email with a link to access the records. Some requests may be delayed because they require access to paper records or records that have been archived; these records generally require additional time to research and securely release.
The release of information (ROI) process is characterized by high levels of complexity and risk, which must be carefully balanced with the public’s need for health information. Key steps include: Authenticating the requestor. Logging, verifying, and tracking the request. Retrieving patient information from multiple locations in multiple formats. Determining the information required to fulfill the request. Safeguarding sensitive information that could potentially be released in the process. Efficient, cost-effective execution is dependent on the ROI specialists at ChartRequest and our provider clients, who protect both the patient’s confidentiality and the practices’ liability throughout the entire process.
Founded in 2012 in Atlanta, GA, ChartRequest is a healthcare information technology and services company that specializes in electronic medical record fulfillment, outsourced medical record fulfillment, and referral management solutions.