“Sent me a completely different patient’s information (violating HIPAA) and then after MULTIPLE calls I finally got an agent who just kept repeatedly talking over

“I got a bill from this MRO Corp for medical records to take to appt for another test and it was needed for comparison. Never

Don’t use under any circumstances. I submitted a request thinking I was going directly through my healthcare system. I immediately realized and wrote several emails within the hour to cancel the request and I contacted the health care system I went through. I received confirmation within 12 hours of sending the email to me that my request was successfully canceled. Weeks later I received medical records in the mail. I’m sure a bill will follow.

Don’t use under any circumstances. I submitted a request thinking I was going directly through my healthcare system. I immediately realized and wrote several emails within the hour to cancel the request and I contacted the health care system I went through. I received confirmation within 12 hours of sending the email to me that my request was successfully canceled. Weeks later I received medical records in the mail. I’m sure a bill will follow.

This company is horrible!! I have to constantly follow up on records request well after 30 days and I am told “The Request is Processing”…. Don’t bother asking for a supervisor or manager because they will NEVER waste their time calling you back, instead you are wasting your time calling to resolve an issues with multiple different employees.