The medical records exchange network

Records released in days
Retrieved from anywhere

One HIPAA-compliant platform for both sides of the request. Release without adding staff. Retrieve from 198,000+ custodians with live status instead of follow-up calls.

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See how it works

5-day turnaround guarantee
HIPAA compliant
SOC 2 certified

I need to release records

Patient requests, care coordination, subpoenas, payor audits, medical images, and forms — fulfilled without the fax machine, the phone tag, or the compliance risk.

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I need to retrieve records

Stop chasing custodians. AI automation lets legal and payor teams retrieve at volume — and providers retrieve for referrals, care coordination, and continuity of care.

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Trusted across the network

490K+ record requests fulfilled annually

4.9 rating across 1,707 reviews on Google

How it works

Both sides of the request, on one platform

Whether you hold the records or need them, the request moves the same way: in, worked, delivered, and logged.

Releasing records

For organizations that hold records

Requests land in one queue
Fax, mail, email, and portal requests arrive in one place and are validated before anyone touches them.
Your team or ours releases
Run it in-house on guided workflows, or let a ChartRequest specialist release for you.
Delivered and logged
Records go out securely, the requester is notified, and every access lands in the audit trail.

Retrieving records

For teams that need records

Submit once
Send one request or a batch of thousands, with the authorization attached.
The network does the chasing
We contact the custodian, follow up, and handle the paperwork across all 50 states.
Watch it arrive
Real-time status online, 24/7, and records delivered in one consistent format.