Now more than ever, healthcare organizations crave transparency, security, and efficiency for record retrieval service.
Our Client Services department is essential in gaining and maintaining your trust throughout the exchange of patient records. Through robust user training, granular reporting, and our white-glove approach, our team is your key to the happiness of patients and a secure release of information.
Upgrade your medical record exchange workflow today.
We Prioritize Excellent Release of Information and Record Retrieval Services
Since 2012, we have made it our mission to guarantee outstanding record retrieval service and fast results for every request.
Let’s take a look at some qualities you can expect when partnering with ChartRequest:
Dedicated to HIPAA Compliance
Your organization is legally and financially obligated to follow HIPAA guidelines.
Keeping up with changing legislation, state-by-state billing standards, and other localized regulations can be a balancing act for you and your team. With ChartRequest, you can trust our compliance experts to stay up-to-date on all regulations relevant to our record retrieval service.
In fact, we hold our compliance to such a high standard that we have a Customer Support Manager attend and audit each client account on a routine basis. These proactive compliance features help:
- Eliminate accidental information blocking,
- Scale documentation to meet regulatory requirements,
- Prevent Privacy and Security Rule breaches,
- Reduce the burden of regulatory research,
- and More.
Failure to closely monitor and adhere to all regulations can result in costly legal battles. Our Client Services department monitors compliance throughout every step of record retrieval to prevent such issues.
Better User Experiences
Per the HIPAA Privacy Rule, most providers have a maximum of 30 days to fulfill valid requests for medical records. If you still use a manual record release strategy, bulk requests could prevent you from completing deliveries before the deadline.
ChartRequest guarantees an average turnaround time of 5 days or less for record release with ChartRequestComplete or ChartRequestSelect partners.
ChartRequest continues to grow its Client Services department to ensure each partner in the United States has access to fast and reliable record retrieval.
Healthcare providers’ experience with record exchange dramatically improves not only with our services but the seamless communication between our company and the client. For example, we can reduce your call and fax volume by up to 90% during the release of information.
Unique Platform Designs To Best Fit Each Type of Requestor
One thing that sets us apart from one-size-fits-all competitors is our unique platform designs purpose-built for each type of requestor. We curate and customize internal workflows for all types of users to ensure everyone enjoys streamlined record retrieval services.
In other words, both you and your requestors can enjoy:
- Easy-to-use workflows for physicians, attorneys, insurance providers, and patients,
- Intuitive dashboard features that cater to specific needs,
- Our centralized dashboard with real-time status updates.
Purpose Built Software: How We Do It
Our purpose-built software maximizes accessibility and guides the user through each step of the record request process without confusion.
In order to ensure our record retrieval services exceed expectations, we hold quarterly business reviews with each partner to identify potential areas of improvement.
Our product team can then release software enhancements centered around user feedback and valuable touchpoints. This feedback helps us prioritize new features and enhancements that our partners need or want to see.
As of this post, ChartRequest is a top-rated vendor with over 1,100 positive reviews on Google and a 4.9-star rating!
ChartRequest offers the cost and time savings necessary to support lasting business growth, from small local practices to multi-state health systems.
With an average of 30,000+ total staff hours saved per year, it’s worth exploring how much our record retrieval service could help you save.
See how we help HealthQuest Physical Therapy save on record release.
Everything we improve on our platform helps professionals like you save lives, save trees, and save time.
Our Dedication to Transparent Record Retrieval Services
ChartRequest is dedicated to providing unmatched transparency during onboarding, the release of information, and record retrieval service.
Here are some examples of how we keep you and your requestors informed during record exchange:
White-Glove Service
Our support team answers 96% of live calls and returns every voicemail within 10 minutes to ensure a positive record retrieval service experience.
Don’t worry about spending hours keeping up with record request faxes and status update phone calls, because ChartRequest can handle it for you.
Real-Time Status Updates
You won’t have to take our word for it. We provide our partners with an app to track request status in real time. Centralized dashboard reporting for you and your requestors eliminates the guesswork.
Quick Insights and Comprehensive Reports
Our reporting features enable us to track and maintain compliance, accuracy, and efficiency during every interaction.
Here are a few of the top in-app reports you will have access to with ChartRequest:
- Average turnaround times for request completions
- Processed requests reports with customizable timelines
- Scheduled reports emailed on a custom cadence
It’s time to choose the #1 partner for your organization. Schedule a call with ChartRequest today.
