For this reason, it’s critical to access applicants’ medical records as early in the process as possible. However, many researchers and clinical trials recruiters run into obstacles, such as misdirected release of information requests. This can happen when applicants don’t have correct or current information for their healthcare providers, or when records have been reallocated after the closure of a healthcare facility.
Another issue clinical research requestors run into is a lack of response—or a lack of a timely response—from custodians. Release of information staff at healthcare facilities are often overwhelmed by the sheer volume of requests they receive, and their turnaround times can run much longer than anticipated. While they try to process all requests as quickly as possible, many of their ROI processes are still manual and time consuming. On top of that, they may be dealing with numerous subpoenas that, due to the legally mandated response time involved, usually take precedence over other types of requests.
In addition, researchers frequently have to deal with authorization forms for records release being declined. This can happen when they use authorization forms that aren’t state-specific, that are too narrowly focused on a single healthcare provider’s requirements, or that have tight expiration dates that don’t allow sufficient time for medical records collection.
You want the best researchers in their fields working on your clinical trials—so why not have the best medical records retrieval specialists supporting you during the all-important recruitment phase?
Let us show you how easy medical records retrieval can be with ChartRequest.
