The medical release of information is a complex process, and a simple error can lead to a breach of patient privacy. You may wonder how you can consistently share complete and accurate health record information.
For many 21st-century healthcare organizations, medical record vendors are the top choice for simplifying PHI exchange. These solutions can help your business prevent compliance issues like information blocking.
Choose the best medical record exchange platform for accuracy and compliance.
The Leading Provider of Modern EHR Solutions
Dozens of healthcare platforms enhance the speed and accuracy of medical record exchange. However, knowing about modern healthcare tools for optimal compliance can save your business time and money.
Remember that your healthcare organization must comply with both federal and state regulations. Choosing just any record vendor could put your practice at risk.
For example, a less reliable service might slip up during billing and overcharge your patients for electronic records on your behalf — a real scenario that resulted in a class action lawsuit in Wisconsin.
You can avoid these problems by switching to the most trusted compliance platforms on the market.
ChartRequest Is the Top-Rated Vendor for Complete and Accurate Health Record Information Sharing
You can avoid incomplete or missing records by partnering with ChartRequest for an all-in-one record exchange solution. Our software and services eliminate common HIPAA pitfalls like privacy errors and information blocking without compromising your budget.
Over 1,100 users praise ChartRequest for its responsiveness, user-friendly software, and overall customer satisfaction. In fact, client feedback is a priority for the team when developing or updating platform features to hasten retrievals.
When you sign on with ChartRequest, you can expect:
- Fast turnaround times with a 5-day guarantee for ChartRequestComplete partners,
- Complete documentation, audit logs, and accounting of disclosures for every record,
- Compliance with HIPAA, HITRUST, and other regulatory requirements,
- White-glove support for you and your requestor community,
- Significant savings on overhead record exchange costs.
Learn How a 161-Provider Physical Therapy System Automates Medical Record Release.
These benefits can maximize your year-end revenue while keeping your patients’ needs a priority. ChartRequest will never allow access to patient records without proper authorization and verification.
Replacing Outdated Systems Is Easy
Moving away from outdated EMR systems may feel daunting, but it doesn’t have to be with the right resources. Keeping an eye out for modern healthcare tools for healthcare professionals specific to your industry is a great place to start.
For example, ChartRequest can help onboard your staff with easy-to-use software supporting your practice with health tech compatibility. That means you don’t need to spend weeks retraining staff on compliance or record retrieval. They serve the entire healthcare ecosystem, whether you are an orthopedic, spine, or family physician.
Consider moving away from manual record exchange processes as your business grows. Higher volume record requests may create errors that lead to inaccuracies or missing pages. These issues can delay patient care and put your organization at risk of HIPAA violations.
Step-by-Step Guide for Exchanging Complete and Accurate Health Record Information
Once you sign up for ChartRequest, you can access a centralized account for your medical record exchange process. Here, you can view all inbound and outbound requests for your organization. We’ll also create a custom webpage to help your requestors easily learn how to begin their request.
Request Submission Process for Requestors
Below is a simple overview of how to request records from the ChartRequest service
Step 1: The Requestor Enters Record Request Information
ChartRequest will provide your requestor with a prompt to request records. This module will ask for specific information and documents, such as:
- Full Patient Name and DoB
- Dates of Service
- Signed Authorization Form
- Supporting documents
- Reason for the request
Step 2: The Requestor Approves a Price Estimate and Submits Their Request
Depending on your state’s regulations, fees may apply for the record request. Requestors can pay via check or credit card, and they must approve a price estimate before submitting their request to prevent collection delays.
Step 3: The Requestor Waits for Record Release
Requestors can view record request progress in real time with timestamps. Additionally, we can send instant notifications each time their request status changes.
Once the provider or our team completes the request, the requestor can securely access their records at their earliest convenience.
Request Fulfillment Process for Practices With ChartRequest
For your practice, the request fulfillment process varies based on partnership type.
In-House Release of Information With Streamlined Software
For practices that want to handle the release of information in-house with ChartRequestPro, we offer a guided workflow that maximizes release of information accuracy.
Our software solution works with all EMR/EHR systems on the market, so your team can easily pull the correct medical records from your system. Practices with athenahealth, ModMed, or Raintree can also enjoy full integration, which will automatically pull the correct records based on the request guidelines.
Next, a member of your team must review the records to ensure they contain complete and accurate health record information. This is the most important part of the process for protecting your practice from unintentional breaches or “Minimum Necessary” violations.
Once your team confirms the records are 100% correct, you can release them instantly on a secure, encrypted platform.
Let Our Experts Handle the Release of Information For You
Some practices simply want to get the release of information off their plate and automate the entire process with ChartRequestComplete.
Our team of compliance experts can eliminate the administrative burdens of record release with a 5-day turnaround time guarantee.
Not sure which option is best for your practice? We can help.
The Risks of Keeping Bad Processes
It’s important to review your existing record exchange processes to identify and remove compliance risks. Here are a few risks your team may encounter by keeping outdated systems around (according to HIPAA):
- Privacy Rule violations that may cap at $1.5 million
- OCR corrective actions related to information blocking and record inaccuracies
- Bottlenecks when administering quality patient care
- Reputational loss from dissatisfied patients
- Routinely enforced audits to monitor compliance
Why put your business at risk when you could simplify complete and accurate health record information sharing?
Ensure Complete and Accurate Health Record Information Sharing
ChartRequest is ready to assist your hospital or clinic during the release of information. Your organization can ensure complete and accurate health record information sharing by partnering with our team today.
In addition to consistently sharing complete and accurate health record information, ChartRequest partnership helps your practice:
- Protect patient data at rest and in transit with SOC 2 and ISO 27001-certified workflows and powerful encryption,
- Automate compliant pricing with a 99% collection rate,
- Reduce the administrative burdens associated with record release,
- Release records in a fraction of the time or let our team handle it with a 5-day turnaround time guarantee,
- Achieve lasting growth with a solution that scales.
See how we do it — book your free consultation with us today.
