“Quick response to all medical/billing records requests. Email communication is very efficient. They respond to any questions or needs we have. The portal is very easy to navigate and the training we received before starting with them was very professional.”
“Straight forward and quick response which helped complete my records requests in a timely manner. Wonderful service to utilize.”
“ChartRequest is a great product with a great leadership team. Their Release of Information platform solves a headache for a lot of healthcare companies, especially growing ones. I’d recommend it to anyone facing those kinds of challenges.”
“What most impressed me after using ChartRequest is that we’ve now redeployed two of our processing staff members and cut our turnaround from two weeks to two days. We automatically log all authorizations for payer audits and send referrals to their records faster. We couldn’t be happier.”
“Since using ChartRequest, I have been able to streamline the entire process. No more CD-ROMs to burn or tracking of payments. The audit trail alone is worth the investment.”
“Using ChartRequest frees up time from faxing and standardizes the medical record transfer process. We can then provide a better customer experience.”
“Great customer service! I needed help, and was helped promptly. Great place to easily get medical records.”
“Thank you for providing exceptional service! ChartRequest is very user-friendly and has a quick turn-a-round time.”
“I would rate it lower if there was an option. This company is hard to deal with and does not take ownership of their problems. I have had issues for years and have left messages for someone in Upper Management to call me but that has not happened. Evidently, they do not care about issues.”
“They compromised my medical records through Emory Healthcare. They also broke into my belonging when I was moving and falsified my medical records with the help of a third party! The person responsible is Rochelle Edwards/Richard Fitzgerald IT Executive who handles medical records for Emory Healthcare. 42 CFR part 2. Illegal activities by Richard Fitzgerald, IT Officer”
“Wish I could give ZERO stars. I’ve been waiting on medical records for my children for over 3 months. Called and waited on hold for 10 minutes just for the service associate to hang up as I’m in the middle of speaking. Trash excuse for a company.”
“Deborah Ducane hung up on me. She called me so she has my #. She never called back so she simply could care less to help. She admits there is a problem and is simply too lazy to help or fix it. Incredibly terrible customer service.”
“Ciox Health’s reputation deserves zero stars. Unfortunately, I don’t have that option. Over a month after paying for my medical records what I get it’s no response from this incompetent company. Ciox 5uck$…”
Make it easy for patients to submit and track their medical records requests on the go via ChartRequest’s mobile app.
