Relieve your release of information headaches with the top-rated solution
Join our nationwide network of healthcare professionals who achieve faster turnaround times, easier compliance with state and federal regulations, fewer fax machine frustrations, and countless other benefits that reduce the stress of sharing protected health information.
[Special Offer] Take Our Cures Act Assessment for a Waived Onboarding Fee!
We’ve Partnered with
We Know How Hard You Work to Get Records Out Fast
That’s why ChartRequest is purpose-built to solve the most common challenges release of information professionals face day-to-day, protect organizations from the most common HIPAA violation pitfalls, and centralize operations across any number of healthcare providers and locations.
The release of information is a deceptively burdensome responsibility, and it can be hard to truly understand the challenges for anybody who isn’t ingrained in the process. Properly sharing medical, billing, and imaging records in a way that honors the privacy, security, and access requirements of federal regulations is more than just printing and shipping, and large requests can take hours to retrieve, verify, and release.
0
Average Total of Staff Hours Saved Per Year
30
Days
Average Request Turnaround Time
0
Fewer Status Update Calls Per Request
Eliminate Status Update Calls From Requestors With Real-Time Updates
ChartRequest provides requestors with real-time status updates available online 24/7 to eliminate an average of 7 phone calls per request, and our provider chat function built into each request enables your organization to answer specific questions when it’s most convenient.
Save Up to 2 Hours Per Request or Completely Automate the Process
Your organization is unique. Whether you want to keep the release of information in-house with Self-Service or let our ROI professionals handle it with Full-Service, you’ll have the features and customizability you need to eliminate the headache and achieve exceptional results.
Ensure Compliance and Prevent Fines With Fast Turnaround Times
HIPAA requires healthcare providers to fulfill requests for medical records within 30 days. Our Full-Service partners crush this with 2-day averages, a 5-day maximum turnaround guarantee, and powerful security features that make PHI impossible to breach both at rest and in-transit.
See What Other Records Release Pros Say About Us
ChartRequest has achieved an average rating of 4.8 out of 5 stars with over 800 reviews, and our featured healthcare provider partners at Mid Atlantic Retina and NY Orthopedics wanted to share their experience with us in a greater depth.
“Suddenly I was the one who could just get it all done. I didn’t have to wait for other people, I didn’t have to hunt anything down…”
“It’s definitely made things better for the patients… I think turnaround time is 2 days for patients, whereas if we were doing it, it would take two to three weeks…”
More Than Just a Software
With ChartRequest, you don’t only have access to the most easy-to-use software on the market. Our omni-channel support team is ready to provide you and your requestors with white-glove service via phone, email, or instant chat.
Additionally, patients who need to provide additional details or ask specific questions about their request can use the Provider Chat built into each request.
Find Out Why Our Support Team Is Rated 4.8/5 Stars on Google With Over 800 Reviews!
In all of my years of experience with working with Chart Request, between two separate practices, their services have proven to be very helpful and effective with timely turnaround time for records requests processing. Our average turnaround time has been 1 week or less.
Their customer service has been great, and their team has always been accommodating with adjusting to the needs of our organization when necessary and has always made themselves available for on-going check-in calls, training with the client portal and when any other issues arise. Highly recommend!
We started using Chart Request in November 2020, and have found them to be the Medical Records experts. They provide a great service to our patients, referring providers, and any insurance company needs.
Release of information has become a complex issue especially with children, and we feel fully confident in Chart Request handling these needs for us.
We are more than happy to work with a dynamic and efficient company such as Chart Request. Their support team is attentive and prompt to every request, with an impressive turn around time! A great business partner, for many years to come!
I have been using ChartRequest going on 6+ years, and it has been the best tool to streamline or record requests process. Regardless of the requestor – be it a law firm, an insurance company, or a patient requesting records.
I don’t need to worry about collecting payment. I simply complete the request, and I’m done. I would say that I turned a request that took about 2 to 3 man-hours of work into 10 minutes. The best part of the solution is that I get paid, and it doesn’t cost me anything directly
Nancy was very helpful in assisting me on how to download my medical records and how to create an account all within 10 minutes. She was pleasant and had a lot of patience as I type pretty slow. She made it easy for me and I really appreciated her knowledge and support learning how this my chart online works. Thank you for your help. I recommend this app to everyone. It saves a lot of time and is available right there and THEN to view. Thanks again.
Today I reached out to ChartRequest for an immediate issue. Via chat, I was assisted by Nancy Sundar. Nancy was extremely helpful and patient and, in my opinion, went above and beyond with the service she provided. With Nancy’s assistance, I was able to quickly get accomplished what I needed to do. Nancy is a great asset to ChartRequest.
The agent I spoke with was very patient and she did her best to make me feel comfortable. She also adjusted the pace of speech to ensure that we both understood each other clearly. She also sought clarifications, when she didn’t understand me. She offered very useful guidance and she did her best to address all and concerns. I am a satisfied customer.
Sahelee Majumder was extremely helpful and fixed our account quicker than any other medical request portal our office utilizes! I always hate reaching out to the support teams for these portals because it know it will be at least a day or two (and headache) later before I even get a response, but #Sahelee Majumder was on it and handled it in LESS THAN AN HOUR!!! The exact situation, exact same issue, took 3 other request portals between 2-4 days to resolve last week!!!
Find Out if ChartRequest is Right for Your Organization
Partnering with ChartRequest is more affordable than you may think, and organizations of all sizes have joined our provider network.
Want to learn more?
