Requesting medical records can be a tricky process. With ChartRequest, you can request and receive your or your dependent’s medical records quickly and securely.
Create a patient account on the ChartRequest app for free.
Click “Request Medical Records”.
Enter the patient’s information and click “Submit Request”.
Once your records are available, you’ll be notified to log in and retrieve them.
Download and share your records for up to 30 days.
If you’d like unlimited access and sharing of your medical records, you can sign up for our Subscribe & Share plan. With Subscribe & Share, you’ll have unlimited access to your medical records and be able to easily share them with any provider.
Everything happens digitally. Make your requests online or through the ChartRequest Harmony mobile app. Records are delivered electronically – no faxes or snail mail.
Search for your doctor, tell us what information you need, and let ChartRequest handle the rest. Easily track the status of each request with the push of a button.
Our online platform and mobile app are secure and HIPAA compliant so you can request, receive, store, and share your records with peace of mind
“Quick response to all medical/billing records requests. Email communication is very efficient. They respond to any questions or needs we have. The portal is very easy to navigate and the training we received before starting with them was very professional.”
“Straight forward and quick response which helped complete my records requests in a timely manner. Wonderful service to utilize.”
“ChartRequest is a great product with a great leadership team. Their Release of Information platform solves a headache for a lot of healthcare companies, especially growing ones. I’d recommend it to anyone facing those kinds of challenges.”
“What most impressed me after using ChartRequest is that we’ve now redeployed two of our processing staff members and cut our turnaround from two weeks to two days. We automatically log all authorizations for payer audits and send referrals to their records faster. We couldn’t be happier.”
“Since using ChartRequest, I have been able to streamline the entire process. No more CD-ROMs to burn or tracking of payments. The audit trail alone is worth the investment.”
“Using ChartRequest frees up time from faxing and standardizes the medical record transfer process. We can then provide a better customer experience.”
“Great customer service! I needed help, and was helped promptly. Great place to easily get medical records.”
“Thank you for providing exceptional service! ChartRequest is very user-friendly and has a quick turn-a-round time.”
“Fantastic service! they did a great job learning how to do bulk records. The best customer service I ever experienced!”
ChartRequest helps both requestors and providers streamline the process of managing medical record requests by providing a secure, efficient platform to release protected health information as quickly as possible. Law professionals who choose our active retrieval service can avoid the hassle of calling, emailing, and faxing providers to follow up on requests by outsourcing their ROI needs to ChartRequest. Providers who choose our self-service option can use our platform to streamline the ROI process and ensure no request is lost or forgotten. Providers who choose our full-service option completely outsource the ROI process to the ChartRequest team, saving their staff even more time and energy throughout the release of information (ROI) process. Visit our outsourcing ROI plans webpage for a comparison between the features of these two options. Additionally, our referral management system can reduce referral leakage, promote care coordination between providers, and improve the patient experience. Our platform eases communication between providers and simplifies the process of sharing information.
Yes – very much so. We utilize best-in-class security infrastructure with all communications and transfers occurring over a 128 to 256-bit SSL encryption secure connection. Our infrastructure features redundant firewall protection, redundant web application protection, DoS and DDoS mitigation, monitored intrusion detection, VPN/SSL and multi-factor authentication for server management for our infrastructure. Our hosting environment also provides protection against MITM attacks, IP spoofing, Port Scanning, and Packet Sniffing.
Yes! When you sign up as a patient, ChartRequest makes it easy to request your (or a dependent’s) medical records from your provider. With our step-by-step workflow, patients can request their medical records and receive them quickly. ChartRequest also offers a $4.99/month subscription plan for patients who would like to store their records with ChartRequest. With this plan, patients can easily share their medical records with any provider or organization. For more information, sign up as a patient today.
Our platform automatically determines the price of requested medical records based on local, state, and federal statutes. All users are charged according to the fee schedule they agreed to upon signup. Records are released for free only to healthcare providers requesting records from one another.
ChartRequest staff and our provider clients work hard to provide requested records as quickly as possible. We aim to fulfill requests to our full-service and self-service clients within 7 to 10 business days, but requests to retrieval custodian clients and providers outside our network may take longer, from 18-28 business days. When your request has been priced, you will receive a notification email with a link to access the records. Some requests may be delayed because they require access to paper records or records that have been archived; these records generally require additional time to research and securely release.
The release of information (ROI) process is characterized by high levels of complexity and risk, which must be carefully balanced with the public’s need for health information. Key steps include: Authenticating the requestor. Logging, verifying, and tracking the request. Retrieving patient information from multiple locations in multiple formats. Determining the information required to fulfill the request. Safeguarding sensitive information that could potentially be released in the process. Efficient, cost-effective execution is dependent on the ROI specialists at ChartRequest and our provider clients, who protect both the patient’s confidentiality and the practices’ liability throughout the entire process.
